Shipping policy

At House and Leaf, every order is carefully prepared and packaged to support safe delivery and product quality. Orders typically require up to 15 business days from the order date for processing, packaging, shipping, and delivery. Processing times may vary during holidays, promotions, or high order volume periods.

Customers will receive shipping confirmation and tracking information once their order has shipped.

Shipping Rates
Shipping costs are based on order value and are calculated at checkout.

• Orders $0.00 – $69.99: Standard Shipping $8.00
• Orders $70.00 – $100.00: Standard Shipping $12.00
• Orders $100.01 and up: Free Standard Shipping

Shipping Locations
House and Leaf currently ships within the United States. Additional shipping regions may be added in the future.

Delivery Carriers & Timing
House and Leaf works with trusted shipping carriers to deliver orders safely. Delivery timelines after shipment may vary depending on carrier operations, weather conditions, or regional service delays.

House and Leaf is not responsible for carrier delays once an order has shipped.

Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout. House and Leaf is not responsible for lost or delayed shipments caused by incorrect or incomplete address information.

If an order is returned due to an incorrect shipping address, additional shipping charges may apply to resend the order.

Lost or Stolen Packages
House and Leaf is not responsible for packages lost or stolen after delivery confirmation from the shipping carrier. Customers are encouraged to ensure delivery locations are secure and monitored.

If a package is lost in transit, customers should contact the shipping carrier first and then notify House and Leaf for assistance.

Damaged Shipments
If your order arrives damaged, please contact hello.houseandleaf@gmail.com within 48 hours of delivery and include photos of the damaged item, packaging, and shipping box. Please refer to our Refund & Return Policy for full details.

Order Changes & Cancellations
Orders begin processing shortly after purchase. House and Leaf cannot guarantee order cancellations or shipping address changes once processing has begun. Customers should contact us as soon as possible if changes are needed.

Contact Information
Email: hello@houseandleaf.com

Our Commitment
House and Leaf is committed to providing a smooth and transparent shipping experience while helping customers feel confident and supported in their plant care journey.